Solution
We developed a user-friendly mobile app that provides real-time access to assignments, automated notifications, and simplified scheduling for managers.
Design & Key Features
Based on user research, we prioritized mobile accessibility and intuitive design.
Key features include:
Guard Mobile View:
Simplified shift information with real-time updates and clear notifications.
Manager Dashboard:
Drag-and-drop scheduling for easy shift creation, editing, and updates.
2100 Security
Enhancing Security Operations with a Mobile Scheduling App
Challenge
Guard Texas, a security company with 15+ years of experience, struggled with manual scheduling and communication, impacting efficiency and employee satisfaction. We designed a mobile app to streamline these processes and improve overall operations.
Product Users
Our target audience are security guards, security management and Property Managers at 2100 Ross Building in downtown in Dallas , TX
User Research
Qualitative
User interviews and focus groups revealed key pain points: delayed assignments, unclear information, and inefficient communication. Guards needed clear, timely communication, mobile accessibility, and a user-friendly platform.
Quantitative
Surveys and usage pattern analysis highlighted areas for app usability and communication flow improvements. KPIs emphasized the importance of simplification for employee engagement.
John Samuel
"I need to know my schedule clearly and get updates reliably."
Pain Points:
Managing schedule change
Receiving timely updates,
Tech proficiency.
Megan Thomas
"Flexibility in my schedule & know my information is secure."
Pain Points:
Schedule flexibility
data security
mobile access
Personas
ALAN PONTON
2807 Allen Street,
Dallas, TX 75204
info@xoedesigns.com
© 2023 ALANPONTON.COM
Remote usability testing with 10 guards revealed areas for improvement.
For example, initial feedback showed that the "Upcoming Shift" section lacked prominence.
We iterated on the design, improving the layout and visual hierarchy. A/B testing optimized notification design.
Usability Testing & Iterations
The app significantly improved Guard Texas' operations:
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30% reduction in missed assignments.
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25% increase in employee satisfaction.
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8% decrease in client complaints.
Key Learnings: User-centered design, iterative testing, and a focus on mobile accessibility were crucial to the app's success.